Shipping & Returns
You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.
Orders can take up to 7 business days to ship from the time you have successfully placed your order. You will receive an order confirmation email once your order is placed. You will also received a confirmation email once your product or products have been shipped with tracking information.
Note that in some cases your order may arrive in multiple shipments.
Where Do We Ship
Currently we accept orders in United States only addresses including Alaska and U.S territories. We do not ship to PO Boxes/APO/FPO Addresses
Standard shipping (1 to 3 business day transit) on all orders less than $50 before taxes and shipping is $5.95 and free for all orders of $50 or more before taxes and shipping. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.
Free shipping. You might be eligible to free shipping if a discount coupon or promotion has been applied to order. In which case it will state free shipping on your checkout and receipt.
Returns on items eligible for returns are accepted within 30 days of receipt. Items must be in their original box with original packaging.
To return an item, simply send back your package to: 12744 San Fernando Rd, Unit 700 Sylmar CA 91342
Please email us at [email protected] with:
Reason for return
You may also call us at 1.877.353.5138 and inform us of the above information
Returning an item with your own label is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.
Any item returned after 30 days of receipt is not eligible for refund.
Items Not Eligible for Return
Please note that we do not accept returns of intimate apparel, earrings, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description, unless they are with fault.
We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We encourage you to use this form to return the original item, and go to shop.goop.com to purchase the correct item in a new order.
Receiving a Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less a the return label fee if applicable.
For more information regarding shipping and returns please feel free to cal us at 1.877.353.5138.